Catalogue codeHow do I find my catalogue code?If you have a catalogue, this code can be found below or next to the picture, in brackets, after the price coloured in red.Change an orderCan I add to or cancel my orderOrders are transmitted from the website directly to our despatch department and your order may have already been processed. Please e-mail info@homgar.com or call 0208-327-0455 quoting the order number from your confirmation email.
DeliveryWhat is your delivery charge?
Our standard delivery charge is £4.99 per order and FREE for orders over £80 to the UK mainland. You will only be charged once per order, regardless of how many items you order or how many parcels we despatch. Some larger, heavier items carry a delivery surcharge. This is clearly indicated in the product detail, and will be added to your order before you checkout.
When will my order be delivered?
Your order should arrive within 14 to 21 working days, however in many cases much earlier. Where delays are likely, we will keep you informed (please provide us with a daytime telephone number and email address).
How will my order be delivered?If you are ordering small items they will arrive by Royal Mail. For larger parcels our carriers deliver weekdays between 8am and 5pm. If you are not at home, the driver will either put the parcel in a secure place and post a card advising you where they have left it, or leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour.Can I have next day delivery?Express delivery is available to UK mainland addresses (excluding some Scottish if you place your order before 12 noon Monday to Thursday. We do not deliver on Saturday. Orders placed on Friday before noon will be delivered the following Monday. The cost is £5 in addition to the standard charge. A signature is required for receipt.Can my order be sent to a different delivery address?Yes, if it is more convenient we can deliver to a different address e.g. your work. We can deliver to your family and friends anywhere in the world. If you want to send a gift, the delivery note will not contain prices and we can also add your message.Can I send orders to more than one address?Yes, but you must place each order separately.Can my order be sent to an address outside the UK?
Yes, deliveries to Europe usually take around 14 days. For the rest of the world, please allow up to 21 days. Small items are posted by air with Royal Mail. Parcels are despatched using either DHL or Royal Mail International. The cost of delivery is based on the delivery address and the weight of your parcel. The cost will be calculated when you are in the checkout.
What countries do you delivery to?
We deliver anywhere in the world. Please e-mail for a quote on shipping costs.
What happens if my parcel is held by customs?
It is unusual for our parcels to be held but if this does happen, you may have to pay local import duties.
Mailing ListHow can I be added to your mailing list?Simply register on the website. Make sure you include your email address so we can keep you up-to-date with all the latest offers and ranges. Can my details be removed from your mailing list?Please email your name, address and email address details plus your customer number (if known) to info@homgar.comPasswordIf you have forgotten your password please click on the forgotten password link on the login page and we will email you details of how to change the password.
PricingWhy is the catalogue price different to the web price?Prices can differ for web exclusive offers. Regular web customers are emailed details of the latest promotions and sales. Catalogues prices are correct at the time of going to press but we reserve the right to change them. VAT at the current rate (where applicable) is included in the price.
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